Artificial Intelligence

What is AI Copilot?

Quick answer

An AI assistant built into an application that helps a person with tasks as they work, while the person stays in control of decisions.

AI Copilot, explained

Copilot is a common label for AI features embedded directly in software people already use, such as email, documents, spreadsheets, code editors, or customer support tools. The assistant suggests drafts, answers questions about the current file, or automates small steps, but a human reviews and accepts the result.

For example, a support agent using a help desk copilot might see a suggested reply based on the customer's history and the company knowledge base, then edit it before sending. The copilot model differs from fully autonomous agents because it keeps the person in the loop for each action. Benefits depend on the quality of the underlying data and on users checking suggestions, since copilots can produce confident but incorrect content.

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